Hello, l’m Fiona.
I started Boyd’s Hotel Reviews in 2020.
l’m a certified customer experience specialist with over 10 years’ experience in the hospitality sector. I utilise the skills, I have built over all those years, to support clients and achieve a world class customer experience.
There is nothing I enjoy more than helping businesses and individuals to realise their potential. I believe passionately that now, more than ever before, the most important strategy for any business is to provide a consistently excellent customer experience. I love connecting and working with people who are genuinely interested in amazing their customers.
If you want to work with an inspiring, passionate and dynamic customer experience specialist who cares about your business and your customer, then get in touch today.
Our Values
Our values are really important to Boyd’s Hotel Reviews, and you will see them in how we treat our clients and our shoppers.
Ownership
Clients’ objectives are treated as if they are our own. We ensure we understand the client’s business to fulfil their improvement goals.
Passion
We gain a full understanding of our client’s objectives and design feedback with actionable results to drive improvement – we love seeing our clients succeed!
Quality
Our quality standards are high and every element of our service is checked against our high- quality standards.
Trust
We provide honest and open communication and strongly believe it’s important to deliver what is promised.